Reviews of Costco Hearing Aids: What Customers Say

UPDATED June 1, 2023

Discover what customers are saying about Costco hearing aids in our comprehensive review. From pricing to performance, we’ve got you covered.

written by

Mark Ross

Costco is a well-known brand that offers a wide range of products at competitive prices. One of the products they offer is hearing aids. However, before making a purchase decision, it is important to know what customers have to say about their experiences with Costco hearing aids. In this article, we will provide an in-depth review of Costco hearing aids and the opinion of customers who have used them.

Overview of Costco Hearing Aids

Costco has become a popular destination for people looking for affordable hearing aids that offer high-quality sound and comfort. The company offers a wide range of hearing aids that are designed to meet specific hearing needs. Whether you have mild, moderate, or severe hearing loss, Costco has a hearing aid that can help you hear better.

Costco’s hearing aid selection includes some of the most popular brands in the industry, such as Phonak, ReSound, Rexton, and Kirkland, the company’s in-house brand. These brands are known for their advanced technology and exceptional sound quality.

When you visit Costco, you can expect to receive a comprehensive hearing evaluation from a licensed hearing aid dispenser. This evaluation will help determine the type of hearing aid that is best suited for your hearing needs.

Types of Hearing Aids Offered at Costco

Costco offers a variety of hearing aids that cater to different hearing loss needs. These include:

  • In-the-canal (ITC) hearing aids
  • Completely-in-canal (CIC) hearing aids
  • In-the-ear (ITE) hearing aids
  • Behind-the-ear (BTE) hearing aids
  • Open-fit hearing aids
  • Receiver-in-canal (RIC) hearing aids

Each type of hearing aid is designed to fit different ear shapes and sizes, and they come in different styles and colors to match your preferences. Whether you prefer a discreet hearing aid that is virtually invisible or a bold and colorful hearing aid that makes a statement, Costco has a hearing aid that will suit your needs.

Pricing and Warranty Information

One of the biggest advantages of purchasing a hearing aid from Costco is the affordable pricing. The cost of hearing aids at Costco ranges from $600 to $1700 per ear. This price range is significantly lower than the cost of hearing aids at other retailers, which can range from $1000 to $5000 per ear.

In addition to the affordable pricing, Costco offers a robust warranty program that covers hearing aid loss or damage. The warranty period can vary from brand to brand, but typically it ranges from 1 to 3 years. This warranty gives you peace of mind knowing that your investment is protected.

Overall, Costco is a great option for anyone looking for an affordable hearing aid that offers high-quality sound and comfort. With a wide selection of hearing aids from top brands, a comprehensive hearing evaluation, and a robust warranty program, Costco has everything you need to improve your hearing and quality of life.

Customer Experiences with Costco Hearing Aids

Before making a purchase decision, it is crucial to know what other customers have to say about their experience with Costco hearing aids. Here is a breakdown of the pros and cons according to the experiences of customers:

Positive Reviews and Testimonials

Many customers have written positive reviews about their experience with Costco hearing aids. According to some reviews, Costco offers excellent customer service, and their audiologists are knowledgeable and professional. Customers appreciate the ability to schedule appointments on weekends, which is not often possible with other hearing aid providers.

One customer wrote, “I was impressed with the level of customer service I received at Costco. The audiologist took the time to explain the different hearing aid options available and helped me choose the best one for my needs. I also appreciated the affordable pricing, which allowed me to purchase a high-quality hearing aid at a fraction of the price I would have paid at other providers.”

Another customer said, “I have been using Costco hearing aids for several years now, and I am extremely satisfied with the quality and performance. The hearing aids are comfortable to wear, and I have not experienced any issues with feedback or connectivity. I also appreciate the convenience of being able to schedule appointments on weekends.”

Common Complaints and Concerns

Despite positive reviews, some customers have complaints about their experience with Costco hearing aids. A common concern is that some customers have reported encountering issues with hearing aid quality and reliability. Some customers have experienced whistling sounds or feedback, and others have had trouble with connectivity with other devices.

One customer reported, “I purchased a hearing aid from Costco, and within a few months, it started to malfunction. I had to send it in for repairs, which was a hassle. I also experienced feedback and whistling sounds, which made it difficult to use the hearing aid in certain situations.”

Another concern that some customers reported is the inconvenience of not being able to test out the hearing aids before making a purchase. This could be an issue for some customers who may find that the hearing aid does not meet their specific needs.

However, it is important to note that Costco does offer a generous return policy for their hearing aids. Customers have up to 180 days to return their hearing aids for a full refund if they are not satisfied with the product.

In conclusion, while there are some concerns and complaints about Costco hearing aids, many customers have had positive experiences with the product and the customer service provided by Costco. It is important to do your research and consider the pros and cons before making a purchase decision.

Comparing Costco Hearing Aids to Other Brands

Before making a purchase decision, it’s always good to compare different brands to evaluate their features and pricing. Here is a comparison between Costco hearing aids and other hearing aid brands:

Features and Technology

Costco hearing aids offer a wide range of features and technology, ranging from basic to advanced. Most hearing aids come with features such as noise reduction, feedback suppression, and Bluetooth connectivity. These features are essential for people who want to enjoy a better hearing experience and improve their quality of life.

In comparison to other brands, Costco hearing aids excel in terms of providing affordable prices for high-quality hearing aids. This makes them an excellent choice for people who want to purchase a hearing aid without breaking the bank.

Some advanced features, such as AI-based personalization and virtual assistants, are only available in certain brands. These features are designed to provide a more personalized and comfortable hearing experience. While Costco hearing aids may not have these advanced features, they still offer a great value for their price.

Price Comparison

When it comes to pricing, Costco hearing aids offer a competitive edge compared to other brands. On average, the price of hearing aids at Costco ranges from $600 to $1700, making them relatively cheaper than other brands.

It’s important to note that the price of hearing aids can vary depending on the type of hearing aid and the level of technology. Some high-end hearing aids can cost up to $5000 or more. However, Costco hearing aids offer a great value for their price, making them a popular choice among consumers.

Clinical Support

Another factor to consider when choosing a hearing aid brand is the level of clinical support provided. Costco hearing aids come with a comprehensive package that includes a hearing test, fitting, and follow-up appointments. This ensures that the hearing aid is properly adjusted and provides the best possible hearing experience.

In addition, Costco has licensed hearing aid specialists who are trained to provide expert advice and support to customers. They can help customers choose the right hearing aid and provide guidance on how to use and maintain it.

Customer Satisfaction

Customer satisfaction is another important factor to consider when choosing a hearing aid brand. Costco hearing aids have received positive reviews from customers, with many praising their affordability, quality, and performance.

Costco also offers a 90-day trial period for their hearing aids, allowing customers to test them out and make sure they are satisfied with their purchase. This demonstrates their commitment to customer satisfaction and confidence in their products.


In conclusion, Costco hearing aids offer a great value for their price, with a wide range of features and technology. They provide comprehensive clinical support and have received positive reviews from customers. While they may not have the most advanced features, they are an excellent choice for people who want a high-quality hearing aid without breaking the bank.

The Costco Hearing Aid Center Experience

The Costco hearing aid center offers a friendly and professional environment for customers to receive high-quality hearing care. The center is equipped with the latest technology to ensure that customers receive accurate hearing tests, evaluations, and fittings.

Audiologist and Staff Expertise

One of the benefits of visiting the Costco hearing aid center is that customers can speak with certified audiologists who can provide personalized attention to their hearing needs. The audiologists are trained to provide accurate hearing tests and fittings, which ensures that customers receive the proper hearing aids that meet their unique needs and preferences.

Hearing Test and Fitting Process

The hearing test and fitting process at Costco are comprehensive and detailed. The audiologists take their time to explain the results of the hearing test and make recommendations based on their findings. They also offer different styles of hearing aids and assistive devices that may be suitable for each customer’s unique hearing needs.

Pros and Cons of Choosing Costco Hearing Aids

Advantages of Costco Hearing Aids

Costco hearing aids offer several benefits, including affordable pricing, high-quality hearing aids, and excellent customer service. The hearing aids can cater to different hearing loss needs, and they come in different styles and colors. The warranty program is also robust, giving customers peace of mind in case of hearing aid replacement or repair needs.

Potential Drawbacks

Despite the many benefits of choosing Costco hearing aids, there are also potential drawbacks that customers need to be aware of. Hearing aids do not work for everyone, and some customers may find that their hearing aid does not meet their specific hearing needs. The lack of a trial period to test the hearing aids can be a disadvantage, and the hearing aid center’s availability can vary depending on the location.


In conclusion, Costco hearing aids offer a wide range of benefits to customers, including affordable pricing, excellent customer service, and high-quality hearing aids. Customers should be aware of the potential drawbacks, such as not being able to test the hearing aids before purchase and some reported issues with quality and reliability. Nevertheless, with proper guidance from a certified audiologist, Costco hearing aids can be an excellent choice for people looking for high-quality hearing aids at competitive prices.

Experts behind this article

written by

Mark Ross

Dr. Mark Ross is a Principal Investigator of the RERC on Hearing Enhancement, Professor Emeritus of Audiology, University of Connecticut and has served as Vice President of the SHHH Board of Trustees.

Learn more about our experts

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